QMARI
RETURNS
Last updated July 27, 2021
RETURN POLICY
We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return your purchase within 30 days of the purchase date for refund, or store credit. All return items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
Before returning an item, please send us an email at info@theqmari.com with your order number and details of the products that need to be returned. We will provide you with a shipping label for your return. Please use that to mail your return for free.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return.
EXCEPTIONS
For defective or damaged products, please contact us at info@theqmari.com to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@theqmari.com.
FAQ
Do you provide International delivery?
Currently we don't provide international delivery. We are working on it and it will be available soon in our online shop.
How do I return an item?
Before returning an item, please send us an email at info@theqmari.com with your order number and details of the products that need to be returned. We will provide you with a return number. Please include that number with your return and mail your return to the address provided in the email. Please see our Return Policy for more information.
What is your return policy?
You may return your purchase within 30 days of the purchase date for refund, or store credit. All return items must be in new and unused condition, with all original tags and labels attached. Please see our Return Policy for more details.
How do I track my order?
As soon as we receive your order, a confirmation email will be sent out. Once the order is ready to be shipped, a tracking number will be emailed.
How can I contact your couriers?
A tracking number will be provided upon purchasing any item and you will have the option to contact the courier using the tracking number.
What are your delivery options?
Currently we only provide free standard shipping (2-5 days). If you would like to place an expedited shipping, please email us at info@theqmari.com.